Wednesday, October 26, 2011

The key to effective Social Media Relations in Contact Centers in the Middle East

Many consider the explosion in social networking to be a recent phenomenon but the truth is that social media is anything but a new concept. It spans back for almost a decade now with LinkedIn introduced in 2003, Facebook in 2004, and various blogs even earlier. The explosion in its growth and popularity in recent years however is something of notable interest. In the Arab world alone over 252 thousand tweets are sent out daily and over 20 million people are active Facebook users.

Shaheen Haque, Territory Manager Middle East and Turkey at Interactive Intelligence
� 2011 Al Bawaba (www.albawaba.com)

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Source: http://www.albawaba.com/business/pr/key-effective-social-media-relations-contact-centers-middle-east-398601

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