ARUBA--It took KLM more than eighteen months to grant Evelin Pierre-Dumfries of Aruba damages caused by delayed flight KL 785 from Cura�ao to Amsterdam, on January 10, 2010.
In accordance with European regulations, the airline paid Pierre-Dumfries 600 euros this week, plus the 50-euro fee she had to pay to have her complaint handled by the Aviation Arbitration Board.
The Arbitration Board had already ordered KLM to pay damages earlier this year, but the airliner had failed to comply.
That was reason for the Board to send a formal letter of complaint concerning KLM's behaviour to the Board of Airline Representatives in the Netherlands (BARIN) this month.
According to Dutch consumer union Consumentenbond, KLM and other airlines such as Martinair, Transavia and ArkeFly are too easily referring to circumstances beyond their control to turn down requests for damages.
This also happened after Pierre-Dumfries' flight was delayed for 24 hours due to technical malfunction of the aircraft.
However, the European Court of Justice has established that technical defects are part of daily business risks and do not fall under the denominator "Acts of God," as weather conditions do.
According to director Hendrik Jan Noorderhaven of EU-claim, the organisation that supports duped passengers who are claiming damages, companies continue to disregard EU rules. "They will only pay when you sue them," he said.
EU-claim and Consumentenbond launched a joint Website last week with an up-to-date overview of delayed flights. With a couple of clicks, duped travellers can also submit their claims on this Website.
Source: http://www.thedailyherald.com/islands/1-islands-news/19638-klm-pays-damages-for-delayed-flights.html
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